Shipping Policy
At ThrillingRocks.com, we’re as excited to get our rock climbing inspired merchandise into your hands as you are to receive it. That’s why we strive to provide fast, reliable, and transparent shipping services. Below, you’ll find all the information you need about our shipping policy.
Shipping Options and Delivery Times
We offer various shipping options to meet your needs, including standard, expedited, and international shipping. Our shipping times are estimated as follows:
- Standard Shipping: 3-7 business days (within the USA)
- Expedited Shipping: 1-3 business days (within the USA)
- International Shipping: 7-21 business days, depending on the destination and customs processing
Please note that these are estimated delivery times and can vary based on factors outside of our control, such as weather delays or customs inspections for international orders.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, the shipping method selected, and the destination. You will see the shipping cost calculated at checkout before you complete your order. For orders over a certain value, ThrillingRocks.com is pleased to offer free standard shipping within the USA. Please check our website for current promotions and eligibility.
Order Processing
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). We aim to process orders within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed the next business day.
Tracking Your Order
Once your order has been shipped, you will receive an email notification with your tracking information, allowing you to follow your package’s journey to your doorstep. Please note that tracking information may take up to 24 hours to update after your order has been dispatched.
International Orders
For international orders, please be aware that shipping times may vary significantly based on your location, the efficiency of your local postal service, and customs processing. International customers are responsible for any customs duties, taxes, or fees incurred during the shipping process. ThrillingRocks.com is not responsible for delays or additional costs associated with customs clearance.
Lost or Damaged Items
In the unlikely event that your order is lost in transit or arrives damaged, please contact us immediately at service@thrillingrocks.com. We will work with you to resolve the issue promptly, whether that means sending a replacement item or processing a refund.
Contact Us
If you have any questions or concerns about our shipping policy or your order, please don’t hesitate to contact our customer service team. We’re here to ensure your ThrillingRocks.com shopping experience is as smooth and enjoyable as the climbs you tackle.